Our food is cooked fresh for each order, so cancellations are limited once cooking starts. Where a refund is due, it goes back to the same payment method you used.

Same-day and advance orders

• You can cancel your order by calling us on +91 78240 99400 until it leaves our kitchen for delivery, and you get a full refund.
• Once your order is out for delivery, it cannot be cancelled or refunded.
• If we cancel your order (for example, an item is unavailable or we cannot deliver to you), you get a full refund.
• If something in your order is missing, wrong or not fit to eat, tell us within 2 hours of delivery with a photo. We will replace it or refund that item.

Meal plans (subscriptions)

• You pay for the whole plan in advance.
• After you pay, our kitchen confirms your plan before it starts. If we cannot accept your plan, we refund the full amount, including the deposit.
• Once your plan has started, it cannot be cancelled for a refund. If you need to stop midway, your unused meals are carried forward and must be used within 30 days.
• Skipping a meal: tell us at least 24 hours in advance and that meal is added to the end of your plan. Skipped meals are not refunded in money.
• If our kitchen closes on a plan day, that meal is added to the end of your plan.

Tiffin box caution deposit

• The ₹2,000 caution deposit is fully refundable. It is collected once, with your first meal plan.
• You can request the refund from your account on our website once you have returned all tiffin boxes. If the boxes come back undamaged, the full deposit is refunded within 3 working days.
• Any deduction depends on the condition of the boxes when they are returned. We will tell you the reason and the amount in writing.

Payments that fail

• If money leaves your account but the payment fails or the order is not created, it is refunded automatically by your bank or payment provider.

How long refunds take

• Online refunds are processed within 5–7 working days. Your bank may take a few more days to show it.
• Cash payments are refunded by UPI or bank transfer.

Contact

Phone: +91 78240 99400 · Email: support@yatrascookingcave.in